1. Information We Collect
We collect information to provide and improve our services to you. The types of information we collect include:
Personal Information
- Name and contact details (email address, phone number)
- Government-issued identification documents
- Financial information (bank account details, payment card information)
- Cryptocurrency wallet addresses
- Date of birth and nationality
Usage Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on the Platform
- Transaction history and investment activities
- Communication preferences
Technical Information
- Cookies and similar tracking technologies
- Server log information
- Error reports and diagnostic information
2. How We Use Your Information
We use the information we collect for various purposes:
- To provide and maintain our services
- To process transactions and manage investments
- To verify your identity and prevent fraud
- To communicate with you about your account
- To improve our Platform and develop new features
- To comply with legal and regulatory requirements
- To personalize your experience
- To send you marketing communications (with your consent)
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract performance - to fulfill our obligations under agreements with you
- Legal compliance - to comply with applicable laws and regulations
- Legitimate interests - for fraud prevention and platform security
- Consent - where we have obtained your explicit consent
4. Information Sharing
We may share your information with:
Service Providers
- Payment processors for transaction facilitation
- Identity verification services for KYC/AML compliance
- Cloud hosting providers for data storage
- Analytics providers for platform improvement
Legal and Regulatory Authorities
- Government agencies as required by law
- Law enforcement agencies when compelled by legal process
- Financial regulators for compliance purposes
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Employee training on data protection
- Secure infrastructure and access controls
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
The retention period varies depending on the type of information and the purpose for which it is retained.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Right to access your personal information
- Right to rectify inaccurate information
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise these rights, please contact us at privacy@aax.com
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Authenticate users and maintain sessions
- Analyze platform usage and performance
- Personalize content and advertisements
- Prevent fraudulent activities
You can control cookies through your browser settings.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: privacy@aax.com
Address: Privacy Officer, AAX, 123 Crypto Street, Digital City, DC 10001